Shipping Policy

Effective date: October 9, 2026

This Shipping Policy explains how Sohi Holdings LLC d/b/a Saging Elephant ("Saging Elephant," "we," "us" or "our") ships physical products ordered through sagingelephant.com. It should be read together with our Refund and Return Policy and our Terms and Conditions.

 

Where We Ship

We currently ship physical products to addresses within the United States only. We are unable to accept physical orders for delivery outside the United States at this time.

 

Shipping Cost

Standard shipping is currently free on physical orders shipped within the United States. If shipping charges change in the future, the applicable charge will be shown at checkout before you place your order.

 

How Orders Are Fulfilled

Our physical products are fulfilled and shipped by third-party suppliers. Because of this, items in the same order may be prepared and shipped separately and may arrive on different days.

 

Processing and Delivery Times

We do not guarantee a specific processing time or delivery date. Processing and transit times depend on our suppliers and on the carriers that deliver your order, and they can vary by product, location and time of year. Any estimate shared with you is an estimate only and is not a guarantee.

 

Your Shipping Address

Please review your shipping address carefully before placing your order. You are responsible for providing a complete and accurate address. If you notice an error, contact us immediately at sagingelephant@gmail.com. We will try to help, but we cannot guarantee that an address can be changed once an order has been submitted or processing has begun. Saging Elephant is not responsible for orders that are delayed or not delivered because of an incorrect or incomplete address provided at checkout.

 

Tracking

When tracking information is made available by the supplier or carrier, we will share it with you. Tracking may not be available for every order or every shipment.

 

Delivery Delays

Delivery can be delayed by circumstances outside our control, including carrier delays, weather, high-volume periods and supplier delays. We are not able to guarantee delivery by a specific date. If your order seems significantly delayed, please contact us and we will look into it with our supplier.

 

Lost Packages or Packages Marked as Delivered

If your tracking shows that your package was delivered but you have not received it, please:

1. Check around your delivery location, with neighbors and with anyone else at your address.

2. Wait one business day, as carriers sometimes mark packages as delivered early.

3. Contact us at sagingelephant@gmail.com with your order number.

If a package appears to be lost in transit, contact us with your order number. We will review the situation with our supplier and the carrier and let you know the available options. We cannot guarantee a replacement or refund in every case, but we will review each report in good faith and apply any remedy required by applicable law.

 

Damaged, Defective or Incorrect Items

If your order arrives damaged or defective, or you received the wrong item, please contact us within 7 calendar days of delivery at sagingelephant@gmail.com and include:

• Your order number

• A description of the problem

• Clear photographs of the item, and of the packaging and shipping label where relevant

Please keep the item and its packaging until your report has been reviewed. Do not send any item back unless we give you instructions to do so. See our Refund and Return Policy for how these reports are handled.

 

Cancellation Requests

If you need to cancel an order, email sagingelephant@gmail.com immediately with your order number. Because orders are passed to our suppliers for fulfillment, we cannot guarantee that an order can be canceled once processing has begun.

 

Contact Us

Questions about shipping can be sent to: sagingelephant@gmail.com

 

Changes to This Policy

We may update this Shipping Policy from time to time. The updated version will be posted on this page with a new effective date. Orders are governed by the version of this policy in effect when the order was placed.