Refund and Return Policy

Effective date: October 9, 2026

This Refund and Return Policy applies to purchases made from Sohi Holdings LLC d/b/a Saging Elephant through sagingelephant.com. Please read it before you place an order.

 

Physical Products Are Final Sale

All physical product purchases are final sale. We do not accept returns or exchanges, and we do not issue refunds, for change of mind, preference, fit, scent, appearance or any similar reason.

The only exceptions are:

• Items that arrive damaged

• Items that are defective

• Items that are not what you ordered (incorrect items)

• Situations where applicable law requires a different remedy

 

Digital Products Are Final Sale

Digital purchases, including What Goes First?, are final and non-refundable once purchased, except where a refund is required by applicable law.

 

Reporting a Damaged, Defective or Incorrect Item

If your order arrives damaged or defective, or you received the wrong item, contact us within 7 calendar days of delivery at sagingelephant@gmail.com and include:

1. Your order number

2. A description of the problem

3. Clear photographs showing the issue, including the item and, where relevant, the packaging and shipping label

Please keep the item and its original packaging until we have reviewed your report. Do not ship anything back unless we ask you to and give you instructions. We will review each report and let you know the outcome. Depending on the situation and on what our supplier can provide, the resolution may be a replacement or a refund to your original payment method. Saging Elephant decides the appropriate resolution after reviewing your report, subject to any rights you have under applicable law.

 

No Change-of-Mind Returns or Exchanges

We do not accept returns or exchanges for change of mind. Please review product descriptions carefully before ordering, and contact us with any questions before you buy.

 

Personal-Care Items

Many of our products are personal-care or body-care items. For hygiene and safety reasons, please do not open, use or return any item as part of a damage, defect or incorrect-item report unless we have asked you to. If a return is required to resolve a report, we will provide instructions.

 

Order Cancellations

If you need to cancel an order, email sagingelephant@gmail.com immediately with your order number. Because orders are sent to third-party suppliers for fulfillment, we cannot guarantee a cancellation once processing has begun. If a cancellation is confirmed before processing begins, any refund will be issued to your original payment method.

 

How Approved Refunds Are Issued

When a refund is approved or is required by law, it will be issued to the original payment method used for the purchase. The time it takes for the refund to appear on your statement depends on your payment provider.

 

Your Rights Under Applicable Law

Nothing in this policy limits any rights you may have under applicable consumer-protection law that cannot be waived by agreement.

 

Contact Us

Refund, return and order questions can be sent to: sagingelephant@gmail.com

 

Changes to This Policy

We may update this policy from time to time. The updated version will be posted on this page with a new effective date. Purchases are governed by the version in effect when the order was placed.